Ice Rink

What should I wear?

We recommend wearing comfy clothes which cover your arms and legs. You may want to bring gloves with you also. Beanies are allowed to be worn on the ice but baseball caps and other hats are not permitted. Helmets are permitted as long as they do not obstruct vision and are able to be secured underneath the chin.

What can I do with my belongings?

We have lockers within the centre which require a 20p coin in order to use them. All items left in the lockers are done so at your own risk. It's worth noting that other than our lockers, the rest of the site is cashless.

Is skate hire included?

Skate hire is not included within the price of your general admission skate ticket. There is a £2.10 charge to hire skates.

What are the range of sizes you offer for skate hire?

We range from child size 5 to adult size 14.

Do parents/guardians need to go on the ice with children?

All children under the age of 8 must be accompanied by an adult over the age of 18. Children over the age of 8 do not need to be accompanied by an adult but must be stable on their feet.

Do you offer skate aids?

We do, skate aids are for children aged 14 and under. Penguins are suitable for children under 120cm, and snowmen are suitable for children under 14 but taller than 120cm. Skate aids are £5.20 each for the session. Click here for more information on skate aids.

I am a wheelchair user, am I able to be on the ice in my chair?

Yes, we have ramps to ensure a safe entry onto and off the ice.

Do you offer any sessions for younger children?

During term time we offer 'Skate Tots' - a session which aims to get younger children on the ice and feel more confident. To find out more information on Skate Tots click here.

I have issues with sensory overload and struggle to listen to the music on the ice, is there anything I can do?

For anyone who finds music overwhelming you're more than welcome to wear ear defenders to quieten things down.

Do you have a shop?

At reception we sell limited stock of ice skates and other ice skating accessories such as gloves, skate guards and hock tapes. Please call ahead to check what stock we have available.

Learn to Skate - Group Lessons

What do we get with a Skate School Membership?

1x 30 minute lesson each week with a coach. You also get access to public sessions and skate hire.

How do the ice skating coaches deliver lessons?

The coaches will meet everyone on the ice. Everyone will start in the beginners/assessment class unless the participant has already completed levels with the NISA (National Ice Skating Association)

Each level is based on a series of skills which you will learn and then master with the aid of your coach. Once you have been assessed and passed all the skills you will be able to move to the next level.

When I arrive at the centre, what do I do?

Walk straight to reception and aim to be there 15 minutes before class starts. Please be aware this may be busier in peak periods. This gives you enough time to get your skates on before the class begins.

Where do parents/guardians go while the lesson is running?

Parents/guardians can watch from the rink-side. Please note children under the age of 8 cannot be without an adult in the building. Please be sure to dress appropriately.

Can you use your own skates in the lesson?

You can borrow skates from our skate hire (free with skate school membership), or you are welcome to bring your own. Please note, if you are bringing your own skates to bring to your lessons you should ensure they have been sharpened before stepping onto the ice. Although we do not offer skate sharpening at the Ice Rink, we do have details on where you can get them sharpened. Please ask a member of staff at the Ice Rink for more details.

Does the Skate School assess?

Yes, assessments are regularly done in class. They're informal but you will be asked to show the movements you have been working on. Once passed you will be able to move up a level. 

Are badges given out for each level?

Yes, pop to reception after you have passed a level and pick up your embroidered badge.

What are my children's class times?

Click on the contact us page, and under enquiry type select 'My current Swim School Inquiry' (this is the same portal for the skating lessons). A member of staff will be in contact shortly after.

I can't access my child's skate school portal?

Please contact the ice rink to reset the parental consent.

I would like to have private lessons, how do I go about this?

Private lessons can be arranged with our skate coordinator, please call the rink on 03301098777 to speak to someone who will put you in touch with the skate coordinator.

You'll need to let the skate coordinator know your ability or NISA level if you know it, your availability, duration of the lesson and your discipline. The skate coordinator will match you with the right coach.

Private lessons cost £14.50 per 15 minutes. That will be paid directly to the coach at the end of your lesson.

Please be aware you will also need to pay entry to the session you are skating in either via reception or by booking online.

My query has not been answered in the above, who do I contact?

Please go to the 'Contact Us' page on the website to leave an enquiry. Please select whether it is a Centre specific or general enquiry and one of our team members will respond as quick as we can.