From 30th March 2024, the MORE Leisure Community Trust will take over the management and operation of The Oxford Ice Rink, Barton Leisure Centre, Ferry Leisure Centre, Leys Pools & Leisure Centre and Hinksey Outdoor Pool. We understand current members of these centres may have questions about the upcoming change in operators and we hope the below Frequently Asked Questions will help to answer any queries you may have.
How do I create an online account for my membership?
As a member, you will need to register for our online member services in order to be able to book all of our fantastic facilities online, either through our free My MORE App or on the website, and to manage your membership digitally. To register for an online account, you will need to visit https://oxfordcityleisure.legendonlineservices.co.uk/Oxford_RG_home/account/login
and click the blue “Register” button.
You will then be asked to input the email address associated with your membership (or add an email address for the first time), set up a password for your online account (please keep this password safe for future use or save it onto your device) and accept the Terms & Conditions of use. An email validating your online account will then be sent to you, please check your Junk/Spam folder for this email in case it does not appear in your regular Inbox. From this email, you will then be able to successfully link your membership to our online services by clicking the website link within the email and entering some short details about your membership. After this, you will be able to login and access your membership online as well as book classes, swims and activities through this online services portal.
Will there be a new member mobile app?:
There certainly will! Before you download our app, you need to make sure you have registered for an online account by following the steps outlined in "How do I create an online account for my membership?" outlined above. We’d like to introduce you to your new My MORE App. The My MORE App is completely free for all our members and is a fantastic motivational tool to help support you with your fitness journey, including exclusive workout tracking, training plans, customer rewards, card-free access to your centre and monthly fitness challenges too! You can download the app to your device by visiting https://www.morefitness.app/ today and downloading it from either the Apple or Google Play Store.
Please note, your My MORE App account will be separate to your online membership account, so the first step is to create your free My MORE App account, which you can do from the home screen by pressing “Login In | Sign Up” then selecting your Home Location from the centre options listed. Please be aware that until the 30th March, your centre location may not be available to choose from within the selection of centres in the app. This will appear as an option either just prior to or on the morning of the 30th March. Once you are able to select your centre, you will then need to fill in some details as well as your email address, we advise using the same email address as your online membership account for this. Then select “Create Account” and this will automatically give you access to everything you need at our centre via the app and all of the app’s features.
When you go to make a booking on the app you will be required to login with your online membership account, but this process will soon be altered to provide a much better member experience for bookings within the app, which we will update you on in the near future. Alternatively, members can book via the “Timetables” page on our website.
How can I make a booking?
All bookings are now live, which members and pay as you go customers will be able to make either via the website at https://www.oxfordcityleisure.com/ or via our free My MORE App, which can be downloaded at https://www.morefitness.app/. In order to make a booking via the website or the app you will need to register your membership for an online account.
Will my membership carry on during the changeover?
All memberships currently active will be transferred over automatically, so members won’t have to worry about anything during the transfer of their memberships.
Do pay as you go users need a membership?
All pay as you go members and activity bookers will require a membership to use our facilities. In order to access our centres on a pay-as-you-go or casual booking basis, you will need a free MORE Membership. Our complimentary MORE Membership gives casual customers who use our facility for things such as court hire and casual swimming a host of member benefits with no formal contract. With a free MORE Membership, you'll be able to access all the features on our My MORE App - from booking into classes & activities online, card-free centre access, tracking your workouts and gaining reward points to redeem in the centre and more!
Will there be any changes to swimming lessons?
For members on swimming lessons, your swimming lessons will stay the same and continue to follow the Swim England Learn to Swim Pathway. Lessons will run for 50 weeks of the year, including Bank Holidays, pausing for Christmas and the New Year. The main change to swimming lessons will be that we use our own MORE Swimming portal. You will be able to access the MORE Swimming portal by visiting https://serco.courseprogress.co.uk/login and from 30th March you will be able to register for the system by visiting https://serco.courseprogress.co.uk/register, but please do not register before this date as your details will not yet be in the system. As part of this transfer there will be a short disruption to the awards progress displayed. Initially the progress for awards will show as zero, but over the first 2-3 weeks of lessons, swimming teachers will be re-updating progress for all awards back to previous levels. Additional details on how to use the MORE Swimming portal will be communicated from 30th March.
If you would like to sign-up yourself or your child for swimming lessons for the first time you will be able to do so from 30th March by visiting one of our friendly team members at your local facility.
When the centres do open, will the centre facilities be open as normal?
The ambition is to open the gym, pools, ice rink and our other facilities as normal, however, there may be periods of short closure whilst new staff, in particular lifeguards are recruited and trained. We appreciate your patience and understanding during any short-term closures of areas of the centres, and we will keep customers informed of any impact to their day-to-day experiences of our centres if a short-term closure should need to be in place.
When will my Direct Debit be taken and what will appear on my bank statement?
If you currently pay for your membership or lessons by Direct Debit, we can confirm that we will be taking over the processing of your Direct Debit payments in April. April 2024 Direct Debit payments will be collected on Monday 15th April 2024. Therefore, members will notice a change of name on their bank statements from April onward. All future Direct Debit collections from 1st May 2024 onward will take place on the first day of each month. We will inform members of any changes to this payment schedule as soon as possible if any changes to dates or fees should occur.
Why is my booking not being discounted by my membership when I book via the My MORE App or online?
Our health & fitness members get group exercise classes as part of their membership and swimming sessions. Our swimming lesson members also get free swimming too. However, if you are noticing that your sessions are not being discounted by your membership when booking via the My MORE App or the website, please make sure you are logged into your online membership account, this will then see your session discounted as it will then be linked to your membership. Please do not make any bookings as a “Guest” otherwise the booking will try to charge you full price because it does not know you are a current, active member.
What will happen to my personal training sessions?
We will be bringing in personal training sessions with our Health & Fitness Coaches once we’re up and running, however any personal training sessions already booked in will be honoured with their current instructor.
Can we expect to see the same Group Exercise timetable?
Absolutely, we plan on maintaining the same quality group exercise timetable members have been used to in the beginning and we will look to expand and add to this experience throughout the year.
Can we still hire out any pitches, swimming pool and sports halls?
Yes, all of our facilities will now be bookable and hireable for members and clubs & groups through contacting the centres directly.
Will the cafés remain open?
We are in the process of arranging the cafés to open at Leys Pools & Leisure Centre and Ferry Leisure Centre with a continued offering at the Ice Rink and Hinksey Outdoor Pool. More information on our cafés will be provided shortly.
Will you be making any improvements to the facilities?
We will be enhancing the facilities with various refurbishment projects throughout 2024, which will include new gym equipment, new and enhanced group exercise studios and some exciting family offerings. All of these exciting updates will be communicated to members in due course.
We will also be going through a programme of repairs and redecoration, which will hopefully improve the experience of our members on your future visits.
Will there be any price changes?
We have no immediate plans to change our membership and pay as you go prices at any of the centres, but we will be reviewing all of our pricing later in the year to ensure our competitive pricing allows us to provide our members with the top-quality leisure experience they expect.
Will there be any changes to my membership benefits such as access to group exercise?
We are pleased to say we will be scrapping the limit of three group exercise classes a week for members, instead we will be offering members unlimited access to our group exercise classes, which we hope will be a welcome change for members.
Will my membership give me access to multiple centres?
Customers can purchase a membership for either the Oxford Ice Rink, Leys Pools and Leisure Centre, Barton Leisure Centre, Ferry Leisure Centre and Hinksey Outdoor Pool individually or take advantage of the contract wide membership that will allow them access to the Oxford Ice Rink, Leys Pools and Leisure Centre, Barton Leisure Centre and Ferry Leisure Centre. However, for new members, this membership type will not include access to Hinksey Outdoor Pool, but if your existing membership allowed for access to Hinksey Outdoor Pool, this will still be permitted. New memberships for Hinksey Outdoor Pool will be treated separately due to the seasonality and demand for the pool. We will be communicating the date of the pre-sale for the Hinksey Outdoor Pool annual membership to members very soon.
How do I contact the new operators?
We will be putting live an email address for members to contact us on very soon. We will be pointing all members to these FAQs in the first instance due to the volume of emails we expect to receive, so we kindly ask once this email address is in operation that members only us it if their question has not been covered off by the FAQs above.
What will the new website be called?
Our new websites will launch officially on 30th March and can be accessed at https://www.oxfordcityleisure.com/. We hope our valued members will see a vast improvement to the centre’s online experience that celebrates everything we have to offer our local community. Following the website launch, further updates will be made across the website to continually improve the site for our members.
Do you have a question we haven't answered?
If your question hasn't been answered by any of the above FAQs, don't worry we will be updating this page regularly ahead of the 30th March and after this date too. If you do need to contact us about your query you can email our team on oxfordcityleisure@serco.com.